As dúvidas que mais recebemos sobre compra, prazo e impostos.
Sim — original, novo e lacrado. Sem exceção.
Compramos direto das marcas, de distribuidores autorizados e de grandes varejistas dos Estados Unidos. Cada item é recebido, conferido e separado no nosso próprio centro de distribuição na Flórida antes de embarcar para o Brasil.
Não trabalhamos com réplicas, recondicionados ou fornecedores sem procedência — e é por isso que conseguimos garantir a origem de cada unidade que sai daqui.
Vem. E não existe outra origem possível: não mantemos estoque no Brasil.
Seu pedido sai do nosso centro de distribuição próprio em Margate, na Flórida, onde é conferido, embalado com proteção reforçada para o transporte internacional e despachado para o endereço informado na compra.
Sem intermediário, sem revenda no meio do caminho: da prateleira americana direto para a sua casa.
O prazo exato do seu CEP aparece no carrinho e no checkout, antes de você pagar.
Na média, a entrega acontece em 7 a 12 dias úteis após a aprovação do pagamento, divididos assim:
Nada de “aguarde 60 dias”. Você compra sabendo a data e acompanha cada etapa pelo rastreio.
Não. O preço que você vê na tela é o preço final.
Todos os tributos e encargos de importação já estão incluídos no valor da compra. Nós recolhemos, nós cuidamos do desembaraço — você não precisa fazer absolutamente nada.
Importante: se você receber SMS, e-mail ou mensagem pedindo pagamento de imposto para liberar a encomenda, ignore e não pague. A quitação é feita automaticamente pela nossa operação. Pagamentos por fora geram duplicidade e atrasam a liberação do seu pedido.
Frete grátis para todo o Brasil, sem valor mínimo de compra.
O valor que aparece no produto é o que você paga: sem frete na finalização, sem taxa de importação na entrega, sem surpresa.
No mesmo dia em que o pagamento é aprovado, ele entra na fila de separação.
A preparação e a expedição na Flórida levam, normalmente, de 1 a 3 dias úteis. Alguns itens podem exigir um tempo maior de reposição nos Estados Unidos — e, mesmo nesses casos, o prazo final de entrega informado na sua compra continua valendo.
Sim, do depósito na Flórida até a sua porta.
Assim que o pedido é postado, você recebe o código e o link de rastreamento por e-mail e WhatsApp. Também dá para consultar a qualquer momento na nossa página de rastreamento, usando e-mail, CPF ou número do pedido, ou em Minha Conta → Meus Pedidos.
A primeira movimentação pode levar até 48 horas para aparecer no sistema — é o intervalo normal entre a postagem física e a atualização do rastreio.
Sim. Nosso catálogo é atualizado diariamente com o estoque real nos Estados Unidos.
Se, em uma situação excepcional, o item ficar indisponível depois da sua compra, nossa equipe entra em contato em até 24 horas úteis com as alternativas — produto equivalente ou reembolso integral, o que você preferir.
Em nenhum cenário você fica sem resposta e sem o seu dinheiro.
É, e dá para verificar.
A Vitamin Shop é uma loja credenciada da rede ShopEx (ShopEx Global Operations LLC), empresa de e-commerce internacional que opera desde 2024 e responde por toda a operação logística dos pedidos — da compra nos Estados Unidos até a entrega no Brasil.
São milhares de encomendas já despachadas do centro de distribuição próprio da ShopEx, em 1856 NW 54th Ave, Margate, FL 33063, Estados Unidos. Endereço real, operação real, conferível.
No pagamento: ambiente criptografado (SSL), processado por gateway certificado PCI DSS. Os dados do seu cartão nunca ficam armazenados em nossos servidores. Pague com Pix ou em até 6x sem juros no cartão.
A gente resolve — e o custo é nosso.
Você tem 7 dias corridos após o recebimento para solicitar troca, devolução ou reembolso. Basta entrar em contato com o número do pedido e, se for o caso, fotos do item e da embalagem.
Analisamos em até 24 horas úteis e, quando a devolução é aprovada, enviamos um código de postagem gratuito: você não paga logística reversa. O estorno é feito na mesma forma de pagamento da compra.
Comprar aqui não te expõe a risco nenhum. O risco é nosso.
Porque a parte difícil da importação já está resolvida.
Importando sozinho, você garimpa fornecedor, paga em dólar com IOF, contrata frete internacional, torce para o site americano aceitar seu cartão, acompanha o desembaraço e paga o imposto de importação depois — sem saber o valor final até a conta chegar.
Aqui, você paga em reais, com o valor total fechado na tela, e nós assumimos cada etapa: compra na origem, conferência e embalagem no nosso centro de distribuição na Flórida, envio internacional, desembaraço, entrega no Brasil e suporte em português até a encomenda estar na sua mão.
O mesmo produto original. Sem o trabalho, sem o risco e sem a surpresa no final.
Hoang Vu (comprador verificado) –
Miracle Product!!!!
This is my first time writing on any review. I have to let everyone know that this is a miracle product. I have my first baby about 4.5 years ago and another one about 2 years later. Lets just say my kids and I have been sick almost every month b/c both kids are in daycare at a very young age (6 weeks). Within these couple years my daughter was on 13 times of antibiotics, my son about 10 times and myself about 11 times.About 3 months ago i went into whole foods and was looking for anything that can boost my immune system and the clerk there introduce me to this. I was like what the heck i have nothing to loose so i bought it. Start giving to my kids everyday and notice that their normal weekly runny noses are gone. I went on Amazon and bought the adult version for myself. Now 3 months into taking it My kids and I are not sick since then. Its flu season and we are still holding up. For the first time in about 3 years i finally feel like a human again. From being sick all the time and having sick kids, taking days off work i was about to end my job to be a stay home mom and just avoid daycare.If you are deciding to buy this don’t think, JUST GET IT. it have safe my family from getting sick all the time and i told myself that i have to tell everyone about this. Hell with the antibiotics, yeah it helps at the time but it don’t prevent you from getting sick. We have spend over 4k on medical bills all these years from co pay to all kind of tests to see why we are getting sick all the time. My family doctor loves us b/c he can make so much $ off us. We visit every 3 weeks sometimes every week and every time we come back with antibiotics.Now i make my own elderberry syrup and just buy this for the kids b/c this is a little lighter than the one i make. I buy the dried berries here on Amazon and follow recipes online to make it. Taste yummy! Its way cheaper too if you make your own. I go through mine very quick if I start feeling sick i take it every 2 hours. Same with my kids.Good luck and hope everyone stay healthy like us. Just get it and try nothing to loose. Happy kids, Happy Family.
madamwillyoutalk (comprador verificado) –
Amazing for helping toddlers have less severe colds!!
I absolutely adore this syrup. I was skeptical when I first ordered this after my two-year-old caught her second cold in a matter of weeks, but I was desperate. The next time she showed signs of a cold I gave her the double dose as directed and her cold only lasted 5 days and was SIGNIFICANTLY less severe than her previous colds that year. Even after that I wasn’t totally sold, it could have been a less severe cold that she had picked up, so I withheld judgement. The next time she showed symptoms I did the same thing again, although it wasn’t quite as fast as before, and the cold only lasted 6 days with mild symptoms. The key with this stuff is that you have to start giving it to them the moment you even think they might be getting a cold. I don’t give the maintenance dose consistently, only after she has been somewhere that is particularly germ infested, and that seems to do enough to keep her from catching as many colds as she probably would. My daughter loves the taste, and I even make her elderberry soda, just mixing the dosage amount with sparkling water, and she will usually drink it all. That being said, I only do that for occasional doses, not when she is sick because she doesn’t always drink the entire amount. Also, this stuff stains and is sticky. It isn’t impossible to get out, but it isn’t fun to have extra laundry to do. I usually give her the medicine while she taking a bath in case of drooling or the rare mutiny. I really can’t recommend this stuff enough. Give it a go, use as directed, and your little one will be back climbing the 6 ft tall cat post in no time.
OFamily (comprador verificado) –
Tasty and effective!
This is our preferred brand of Elderberry Syrup. We have tried quite a few brands so far and this one is our winner. It is tasty, kids love it and one of the cheaper options (especially when Amazon offers it with a coupon). As with others, there are two different dosages on the bottle; a daily maintenance and a large dose for when you really need to boost those kiddos immunity. I have found, even when sick, the daily maintenance dosage is sufficient. The Sambucol Brand actually constipated my kids after a couple days but this brand does not do that. My kids take this throughout the winter months pretty religiously. It is a tad expensive and I’ve seen lot of reviews stating you should make your own (which I hope to try one day) but having sick kids and Dr. visits are much more expensive in my opinion. I will warn parents – this stuff stains and is hard to get out of clothing. Luckily, it is so tasty so my children rarely spit any out!
Chris L. (comprador verificado) –
Helped us from getting the flu
I used this with my three children during the 2017/2018 cold and flu season, which was probably one of the worst years for the flu. I watched as all of my children’s friends got sick (they even had the flu shot) with the flu and not one time did my kids even get a sniffle (and we did not get the flu shot). My children are in public school too, so they were exposed, but there is just something about elderberry syrup that protects them and I HIGHLY recommend using this daily during the winter months. I am already getting my stock pile built up because it sold out and was hard to find when everyone was getting sick. My kids like the taste too… I make my own elderberry syrup and they wont take it, but they like the taste of this one. This is a must have during the winter months. It really helps!
Tim (comprador verificado) –
Kids love it
This is the only thing on the planet my 3 year old will voluntarily take to help her cold or allergies. We know its not a cold medicine, it is really just meant to give the immune system a kick. I actually notice a difference in how I feel when I take this. It could be a placebo effect, who knows, but I find it works for our family.Downside is price. Boy oh boy is this pricey! I havent been able to find a good price anywhere! This is our favorite brand though, as far as flavor is concerned.
J.H. (comprador verificado) –
Great taste for daily immunity support
I give a daily dose of this to my toddler. We have been doing that since he was 2 years old – he’s now 3.5 years old.This elderberry syrup provides great daily immunity support. It gives his system a little boost/extra protection from all the toddler germs out there. When he’s feeling sick, I give him a double dose each day until he’s feeling better.The best part about this syrup is that there is no fighting or tears to get our toddler to take it each day. He loves the taste so much that he asks for it, and asks for more. He won’t go to bed without it!
SUTANYA WILLIAMS (comprador verificado) –
Works and my daughter loves it!
I’ve been using this elderberry syrup for my daughter for years, and it has been a staple in our home. One of the biggest wins is that she actually enjoys the taste, which makes it so much easier to stay consistent—no struggles or complaints when it’s time to take it.I primarily use it as part of her regular wellness routine for maintenance, and I’ve found it to be very helpful. When she starts to feel under the weather, I simply increase the dosage, and it seems to give her the extra support she needs.Overall, it’s a product I trust and continue to repurchase. If you’re looking for something effective that kids won’t fight you on taking, this is definitely worth trying.
Kristen M. Lehner (comprador verificado) –
Has kept my son healthy
Started using this when my son missed 28 days of school due to ear infections/ Upper respiratory infections. He has not been sick for over three years since we started it.